Privacy Policy
Privacy Policy
Effective Date: January 2025
Introduction
Life Factory Ltd. ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website.
Data We Collect
We may collect the following personal data:
Name, email address, phone number, and postal address (when you sign up or contact us). Legal basis: Contractual necessity or Consent.
Technical data, including IP address, browser type, and device information. Legal basis: Legitimate interest.
Website usage data collected via Google Analytics, Facebook Pixel, and LinkedIn Ads. Legal basis: Legitimate Interest, and Consent (for Marketing cookies).
CRM and marketing data collected via HubSpot and Mailchimp. Legal basis: Consent.
Survey responses. Legal basis: Consent.
Information from downloadable content requests (if applicable in the future). Legal basis: Consent.
How We Use Your Data
Clarity: We use your data for the following purposes:
To process your registration for our services.
To respond to your inquiries and provide customer support.
To personalize your experience on our website.
To analyze website traffic and user behavior to improve our website and services.
To send marketing communications (only with your explicit, freely given, and informed consent).
To collect survey data for insights and improvements.
Purpose Limitation: We will only use your data for the purposes stated in this policy.
Data Retention
Personal data related to service provision will be retained for 7 years after the termination of the service, to comply with accounting and legal obligations. Personal data related to marketing will be retained until the user withdraws consent.
Anonymized data is retained for 24 months.
Backups and logs are retained for 26 months.
Personal data may be retained for longer periods when required by law.
Data Storage & Security
Our website uses HTTPS encryption.
Data is securely stored on industry leading GDPR-compliant platforms such as HubSpot, Mailchimp, and Google Cloud Services.
Access control: Role-Based Access Control (RBAC) is implemented, with regular access audits conducted quarterly.
Passwords are required to be updated every 90 days.
Where data is transfered outside of the UK/EU, Standard Contractual Clauses are in place.
Third-Party Data Processing
We share data with trusted third-party providers, including Google Analytics, Facebook, LinkedIn Ads, HubSpot, and Mailchimp. We have data processing agreements in place with these providers. Where data is transfered outside of the UK/EU, Standard Contractual Clauses are in place.
Children’s Data
Our website is not intended for children under 13. We do not knowingly collect data from children. If we become aware of such data, we will delete it.
User Rights
You have the right to:
Request access to your personal data.
Correct or update incorrect data.
Request data deletion (Right to be Forgotten).
Restrict or object to processing.
Right to data portability.
Right to withdraw consent, where consent is the legal basis of processing.
You have the right to complain to the Information Commissioner's Office (ICO).
To exercise these rights, email us at: datacontroller@lifefactory.co.uk
Privacy Policy Updates
We may update this policy from time to time. Significant changes will be communicated via a banner notification on our website.
Disclaimer
This policy is for informational purposes only and does not constitute legal advice.
Effective Date: January 2025
Introduction
Life Factory Ltd. ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website.
Data We Collect
We may collect the following personal data:
Name, email address, phone number, and postal address (when you sign up or contact us). Legal basis: Contractual necessity or Consent.
Technical data, including IP address, browser type, and device information. Legal basis: Legitimate interest.
Website usage data collected via Google Analytics, Facebook Pixel, and LinkedIn Ads. Legal basis: Legitimate Interest, and Consent (for Marketing cookies).
CRM and marketing data collected via HubSpot and Mailchimp. Legal basis: Consent.
Survey responses. Legal basis: Consent.
Information from downloadable content requests (if applicable in the future). Legal basis: Consent.
How We Use Your Data
Clarity: We use your data for the following purposes:
To process your registration for our services.
To respond to your inquiries and provide customer support.
To personalize your experience on our website.
To analyze website traffic and user behavior to improve our website and services.
To send marketing communications (only with your explicit, freely given, and informed consent).
To collect survey data for insights and improvements.
Purpose Limitation: We will only use your data for the purposes stated in this policy.
Data Retention
Personal data related to service provision will be retained for 7 years after the termination of the service, to comply with accounting and legal obligations. Personal data related to marketing will be retained until the user withdraws consent.
Anonymized data is retained for 24 months.
Backups and logs are retained for 26 months.
Personal data may be retained for longer periods when required by law.
Data Storage & Security
Our website uses HTTPS encryption.
Data is securely stored on industry leading GDPR-compliant platforms such as HubSpot, Mailchimp, and Google Cloud Services.
Access control: Role-Based Access Control (RBAC) is implemented, with regular access audits conducted quarterly.
Passwords are required to be updated every 90 days.
Where data is transfered outside of the UK/EU, Standard Contractual Clauses are in place.
Third-Party Data Processing
We share data with trusted third-party providers, including Google Analytics, Facebook, LinkedIn Ads, HubSpot, and Mailchimp. We have data processing agreements in place with these providers. Where data is transfered outside of the UK/EU, Standard Contractual Clauses are in place.
Children’s Data
Our website is not intended for children under 13. We do not knowingly collect data from children. If we become aware of such data, we will delete it.
User Rights
You have the right to:
Request access to your personal data.
Correct or update incorrect data.
Request data deletion (Right to be Forgotten).
Restrict or object to processing.
Right to data portability.
Right to withdraw consent, where consent is the legal basis of processing.
You have the right to complain to the Information Commissioner's Office (ICO).
To exercise these rights, email us at: datacontroller@lifefactory.co.uk
Privacy Policy Updates
We may update this policy from time to time. Significant changes will be communicated via a banner notification on our website.
Disclaimer
This policy is for informational purposes only and does not constitute legal advice.
Effective Date: January 2025
Introduction
Life Factory Ltd. ("we," "our," "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website.
Data We Collect
We may collect the following personal data:
Name, email address, phone number, and postal address (when you sign up or contact us). Legal basis: Contractual necessity or Consent.
Technical data, including IP address, browser type, and device information. Legal basis: Legitimate interest.
Website usage data collected via Google Analytics, Facebook Pixel, and LinkedIn Ads. Legal basis: Legitimate Interest, and Consent (for Marketing cookies).
CRM and marketing data collected via HubSpot and Mailchimp. Legal basis: Consent.
Survey responses. Legal basis: Consent.
Information from downloadable content requests (if applicable in the future). Legal basis: Consent.
How We Use Your Data
Clarity: We use your data for the following purposes:
To process your registration for our services.
To respond to your inquiries and provide customer support.
To personalize your experience on our website.
To analyze website traffic and user behavior to improve our website and services.
To send marketing communications (only with your explicit, freely given, and informed consent).
To collect survey data for insights and improvements.
Purpose Limitation: We will only use your data for the purposes stated in this policy.
Data Retention
Personal data related to service provision will be retained for 7 years after the termination of the service, to comply with accounting and legal obligations. Personal data related to marketing will be retained until the user withdraws consent.
Anonymized data is retained for 24 months.
Backups and logs are retained for 26 months.
Personal data may be retained for longer periods when required by law.
Data Storage & Security
Our website uses HTTPS encryption.
Data is securely stored on industry leading GDPR-compliant platforms such as HubSpot, Mailchimp, and Google Cloud Services.
Access control: Role-Based Access Control (RBAC) is implemented, with regular access audits conducted quarterly.
Passwords are required to be updated every 90 days.
Where data is transfered outside of the UK/EU, Standard Contractual Clauses are in place.
Third-Party Data Processing
We share data with trusted third-party providers, including Google Analytics, Facebook, LinkedIn Ads, HubSpot, and Mailchimp. We have data processing agreements in place with these providers. Where data is transfered outside of the UK/EU, Standard Contractual Clauses are in place.
Children’s Data
Our website is not intended for children under 13. We do not knowingly collect data from children. If we become aware of such data, we will delete it.
User Rights
You have the right to:
Request access to your personal data.
Correct or update incorrect data.
Request data deletion (Right to be Forgotten).
Restrict or object to processing.
Right to data portability.
Right to withdraw consent, where consent is the legal basis of processing.
You have the right to complain to the Information Commissioner's Office (ICO).
To exercise these rights, email us at: datacontroller@lifefactory.co.uk
Privacy Policy Updates
We may update this policy from time to time. Significant changes will be communicated via a banner notification on our website.
Disclaimer
This policy is for informational purposes only and does not constitute legal advice.
Sectors we work in
Sectors we work in
Workplace Wellbeing
Embedding wellbeing in the workplace for the long-term
Wellbeing in Education
Helping you support staff and young people
Community & Sports Clubs
Supporting a happier, more engaged environment
Curious to know how your wellbeing stacks up?
Discover your workplace wellbeing score in as little as 5 minutes.
Once you’ve completed the assessment, you’ll receive a tailored report with practical insights to kickstart your workplace wellbeing journey. No strings attached.
Curious to know how your wellbeing stacks up?
Discover your workplace wellbeing score in as little as 5 minutes.
Once you’ve completed the assessment, you’ll receive a tailored report with practical insights to kickstart your workplace wellbeing journey. No strings attached.
Curious to know how your wellbeing stacks up?
Discover your workplace wellbeing score in as little as 5 minutes.
Once you’ve completed the assessment, you’ll receive a tailored report with practical insights to kickstart your workplace wellbeing journey. No strings attached.