Case Study: True Potential

True Potential is a fast-growing wealth management and investment technology provider holding over £60 billion in client assets, with their head office in Newcastle upon Tyne, accommodating up to 300 team members at any one time.

Client Challenge/Brief

Client Challenge/Brief

Although True Potential were able to move to complete remote working virtually overnight when the pandemic first hit in 2020, they wanted to identify what their employees wanted from office work in a post-pandemic world, as well as their ideal balance between remote and office-based work.

Some of the key findings from the employee research made it clear that in-person opportunities for learning and collaboration and off-the-cuff conversations and friendships that working in an office bring cannot be replaced by a video call.

The over-arching brief was to create a place where visitors and staff can reconnect with each other and the company.

Although True Potential were able to move to complete remote working virtually overnight when the pandemic first hit in 2020, they wanted to identify what their employees wanted from office work in a post-pandemic world, as well as their ideal balance between remote and office-based work.

Some of the key findings from the employee research made it clear that in-person opportunities for learning and collaboration and off-the-cuff conversations and friendships that working in an office bring cannot be replaced by a video call.

The over-arching brief was to create a place where visitors and staff can reconnect with each other and the company.

Size Of Workspace

XXX m2

Year Of Completion

2021

Design Delivery

Design Delivery

Design Delivery

Whilst still being a professional environment, the use of a more domestic approach in the variety of seating and work-stations, as well as larger kitchens on all three floors, fosters a communal feeling with added comfort.

The emphasis for reception and lounge facilities shifted from a hospitality based design to more expo style, with the introduction of backlit display walls, extended work and display benches, a large format video wall and video production studio.

Connecting with the outside, if possible, is important for staff wellbeing and became a key feature in this project.

A full remodel of the interior was required to open up the floors as much as possible for ventilation and to maximise access to the outdoors.




Reviews

“We now have a better, healthier and more sustainable head office and I’m confident that this refurbishment will help us go from strength to strength”.

Daniel Harrison

Managing Director True Potential LLP

Client Feedback (Post Occupancy)

Client Feedback (Post Occupancy)

‘Simon and his team understands what it takes to design a great working space. With our Head Office refit, he’s brought in our brand, company values and an extremely high level of hospitality, all while making sure our employees are in the best place possible to complete their day-to-day work.’

Recruitment &
Retention

Recruitment &
Retention

‘One of the first things candidates mention when they interview here is how good the office looks and feels, it’s usually far more impressive than anywhere else they’ve worked whether that’s in the North East or throughout the UK.’

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